Shipping policy

Shipping Policy

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation. Processing time does not include weekends or public holidays. We reserve the right to extend processing time during peak seasons, promotions or inventory shortages.

Shipping & Delivery

Once your order is shipped, you will receive an email with tracking information. Delivery transit time is estimated only and NOT guaranteed. We do not guarantee delivery dates. Delays may occur due to carrier issues, weather conditions, customs inspection, remote location, holiday backlogs or other unexpected circumstances beyond our control. We are not liable for any losses, damages or additional costs caused by shipping delays.

Shipping Fee

Shipping cost is calculated at checkout based on item weight, size and destination.

Customs & Import Duties

Buyers are responsible for any customs duties, import taxes or brokerage fees charged by your local customs office. We cannot predict or control customs charges.

Tracking

Tracking information will be updated by the shipping carrier after pickup. Tracking updates may be intermittent. If tracking shows no movement for a long time, please contact us for assistance.

Undeliverable / Returned Packages

If the package is returned to us due to incorrect address, recipient refusal or failed delivery, the customer will be responsible for the original shipping cost and return shipping fee. We will only reship after additional shipping payment.

Lost Package

Claims for lost packages must be submitted after the carrier’s investigation period. We will assist you to file an inquiry with the carrier, but we cannot guarantee compensation for lost parcels.